Send us a message by selecting the ‘ Email us’ tab and fill out the form provided ensuring you select the ‘request to carry a service dog’ from the topic options.Speak to our accessibility team Monday – Saturday 09:00-17:00 (GMT) on 08.If your flight is operated by one of our airline or franchise partners, they may have different processes so please contact them directly before you travel. You can contact the accessibility team using the details below. If we do not receive the completed US DOT forms in time or your dog has not had the appropriate training, we will not permit your dog to travel in the cabin onboard our aircraft. Our accessibility team may also ask to see documents that confirm your dog has had appropriate training to behave in a public setting, as well as the training they have had to work or perform tasks that assist you with your disability. We will review these documents and contact you to let you know if we will accept your dog for travel. DOT Relief Attestation Form confirming their dog will not need to relieve itself during the flight or detail how the dog will relieve itself in a sanitary way.Ĭopies of both documents must be emailed to our accessibility team at least 48 hours before your flight. In addition, for flights over eight hours in duration, customers must also complete a U.S. DOT Service Animal Air Travel Form detailing their dog’s health, training, and behaviour. Failure to comply with this requirement may mean we are unable to accept you for travel to the UK.ĭetails of the UK Animal Reception Centres can be found below under preparing for your trip.Ĭustomers travelling to or from the United States of America must complete a U.S. If you’ve already booked your flight and you wish to travel with your service dog, you will need to contact us to add your service dog at least 48 hours prior to your travel date.ĭue to entry regulations into the UK, you will need to ensure that you have contacted and received approval from the UK animal reception centre at least 72 hours before your flight. You will need to book your service dog at the same time you book your flight and at least 48 hours prior to your date of travel. It’s currently not possible to book this service online as we need additional information to enable us to confirm your service dog for travel.
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